Shipping Policy

The short version: shipping is free to the lower 48, orders are processed within 1 business day, and we email you tracking as soon as your order is on the road. Freight deliveries need a quick inspection before you sign. That step protects you, so please don't skip it.

Free shipping

Every order ships free to addresses in the contiguous United States (the lower 48 states and Washington, D.C.). We don't ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or outside the U.S.

How your order ships

Every system ships new and factory-sealed.

  • Orders are processed within 1 business day of checkout. Orders placed on weekends or holidays are processed the next business day.
  • Smaller items such as line sets, covers, and accessories usually ship by parcel carrier (UPS, FedEx, or similar).
  • Condensers, air handlers, and complete systems are large and heavy, so they usually ship by LTL freight truck, often on a pallet.
  • If your order has several items, they may arrive in separate shipments on different days.

Tracking

As soon as your order ships, we email you the tracking details. Freight carriers often call or text before delivery to set an appointment, so make sure the phone number on your order is one you'll answer.

Delivery timing

Most orders arrive within about 1–2 weeks of purchase. Timing depends on warehouse stock, your location, and the carrier. Busy seasons (the first heat wave of summer, the first cold snap of winter), weather, and holidays can add a few days. Delivery dates from carriers are estimates, not guarantees. If something seems stuck, email us and we'll track it down.

Freight delivery: what to expect

  • Curbside delivery. Freight is delivered to the curb or end of the driveway, not inside or to the install spot. Have a helper or a hand truck ready, because condensers are heavy.
  • Someone needs to be there. Freight usually requires a signature. If a delivery is missed or refused, the carrier may charge redelivery or storage fees, which are the buyer's responsibility.
  • Access. Let us know before shipping if your address has a long or steep drive, a gate, or limited access for a large truck, so we can flag it with the carrier.

Inspect before you sign (important)

This is the single most important step for freight orders. Before signing for delivery:

  1. Count the boxes against the delivery paperwork.
  2. Look over every box for crushed corners, punctures, tipped pallets, or other damage. If anything looks off, open that box and look inside while the driver is there.
  3. If you see damage or a missing box, write it on the delivery receipt (for example, "Box 2 crushed, condenser fins damaged") before you sign. You can also refuse a clearly damaged item.
  4. Take clear photos of the damage, the packaging, and the signed delivery receipt.

Then email us within 48 hours of delivery with your order number and photos. We'll file the claim with the carrier and arrange a replacement. If damage isn't noted on the delivery receipt, the carrier may deny the claim. That's why this step matters.

Hidden damage

Sometimes damage doesn't show until you unbox. If you find concealed damage, stop, take photos, keep all the packaging, and email us within 48 hours of delivery. Please don't install a damaged unit.

Wrong or missing items

If something's missing or isn't what you ordered, email us within 48 hours with your order number and a photo of the item and its label. We'll make it right.

Address changes & cancellations

Please double-check your shipping address at checkout. Once an order is processed, it may not be possible to change the address. If you need a change or want to cancel, email us as soon as possible. If the order hasn't shipped, we'll cancel it and refund you in full. Once it has shipped, it's handled as a return under our Returns & Refunds policy.

Questions?

Email mountaincoolminisplits@gmail.com or use our contact form. We answer within one business day.